Technical support that you can use!
The internet is a very powerful and useful tool that is often overlooked. We use the internet to its fullest potential so that we can help you remain productive even when you are stuck on a problem, or while you are seeking technical support.
We can meet on the internet and actually work on the projects live, in real time, over the web. For example, if you have a technical support question that needs to be answered by actually seeing the process rather than explaining it on the phone, we will immediately set up a “web meeting”. During this web meeting, our technical support agent can take control of your computer and show you live over the web how to complete your task.
We can also relinquish control to you so that you can show us what you need and ensure that you understand what we have shown you. this technology saves a lot of time and money that would normally be wasted during the down time you experience while emailing your file to a technical support agent.